Consumer protection is the act of safeguarding consumers when buying goods and services, and to protect the wider public from unfair practices by companies. Instances of violating consumer rights vary, but essentially goods and services must be provided under the conditions and price offered, as well as with relevant guarantees being respected. What is offered on sale may not contain false information on what the product or service contains nor false information of its efficacy. Equally important, products must be originals and not counterfeits, which is a growing concern in emerging markets where enforcement if often weak. This harms the consumer by typically providing an inferior product than what was expected.
Our team provides counselling and support to clients regarding the rights of the consumers provided under the law in administrative and judicial protection. This includes but is not limited to the following: unfair commercial practices, misleading commercial actions, omissions, sale of counterfeits, aggressive commercial practices, mislabeling of products, indication of the products’ prices, distance and off-premises contracts, guarantee of products, trading of distance financial services, unfair contract terms, redressing, and safety quality of products and services. Our intention is to serve clients and ensure that their consumer rights are protected, regardless of the instance.